Terms and Conditions

Effective Date: 15th Sep 2024

Welcome to Joe Parcels, a parcel delivery service platform that connects customers with delivery personnel for the transportation of goods. By using our services, you agree to comply with the following terms and conditions. Please read them carefully before using the Joe Parcels platform.

1. Definitions

• “Company” refers to Joe Parcels, including all its services, products, and the website located at www.joeparcels.co.ke.
• “User” refers to any individual or entity that accesses or uses the Joe Parcels platform, including but not limited to customers, delivery personnel, and visitors to the website.
• “Services” refers to the parcel delivery services provided through the Joe Parcels platform.
• “Delivery Personnel” refers to the individuals registered with Joe Parcels to provide delivery services.
• “Parcel” refers to any item or package being delivered through the platform.

2. Acceptance of Terms

By accessing and using Joe Parcels, you accept and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use the services.

3. Service Availability

The Joe Parcels platform is available in certain geographic locations. We do not guarantee that the platform will be available in all locations at all times, nor do we guarantee uninterrupted, error-free service.

4. User Responsibilities

• Accuracy of Information: You agree to provide accurate and complete information when creating an account, placing orders, and communicating with the company and delivery personnel.
• Prohibited Use: You agree not to use the platform for illegal activities, including but not limited to transporting prohibited items such as hazardous materials, weapons, or illegal substances.
• Parcel Contents: Users are responsible for the contents of their parcels. Joe Parcels is not liable for any damage or legal issues arising from the contents of the parcel.

5. Delivery Personnel Responsibilities

• Timely Delivery: Delivery personnel must make reasonable efforts to deliver parcels in a timely manner, considering factors such as traffic, weather, and safety.
• Parcel Handling: Delivery personnel are responsible for the safe handling of parcels during the delivery process. Damage or loss of parcels due to negligence on the part of the delivery personnel may result in penalties or suspension from the platform.
• Conduct: Delivery personnel must act professionally and courteously when interacting with users and handling deliveries.

6. Service Fees and Payments

• Pricing: Service fees for deliveries will be calculated based on factors such as parcel size, weight, delivery distance, and other applicable charges.
• Payment: Users agree to pay all charges associated with the delivery service. Joe Parcels reserves the right to modify pricing at any time without prior notice.
• Refunds and Cancellations: Refunds and cancellations are subject to our cancellation policy, which can be found on the platform. All refunds will be processed to the original payment method used.

7. Account Registration and Security

To access certain services on the Joe Parcels platform, users must create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account. Joe Parcels reserves the right to suspend or terminate accounts for violation of these terms.

8. Limitation of Liability

Joe Parcels is a platform that connects customers with delivery personnel. As such, the company is not liable for any direct, indirect, incidental, or consequential damages resulting from:

• Delay or failure to deliver parcels.
• Damage to or loss of parcels during transportation.
• Unauthorized access to or use of user information.

Joe Parcels does not guarantee that the delivery personnel are independent contractors or employees of the company. The company shall not be responsible for the actions, negligence, or misconduct of delivery personnel.

9. Insurance

Joe Parcels does not provide insurance for parcels in transit. Users are encouraged to obtain their own insurance for valuable items if necessary. Joe Parcels will not be responsible for the value of items lost or damaged during delivery.

10. Dispute Resolution

In case of disputes between users and delivery personnel or between users and Joe Parcels, the parties agree to resolve disputes amicably. If a resolution cannot be reached, the dispute may be subject to mediation or arbitration as determined by Joe Parcels.

11. Intellectual Property

All content, software, graphics, and other materials on the Joe Parcels platform are the intellectual property of Joe Parcels or its licensors. Unauthorized use of this content is prohibited.

12. Modification of Terms

Joe Parcels reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on the platform and will be effective upon posting. Continued use of the platform after such changes constitute acceptance of the new terms.

13. Termination of Service

Joe Parcels reserves the right to terminate or suspend access to the platform at its sole discretion, without prior notice, for any reason, including but not limited to breach of these terms.

14. Privacy Policy

Your use of Joe Parcels is subject to our Privacy Policy, which governs how we collect, use, and protect your personal information. By using our platform, you agree to the terms of the Privacy Policy.

15. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Kenya. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts in Kenya.

16. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

• Email: info@joeparcels.com
• Phone: 0726325555 or 0710605555