Joe Parcels ("we," "our," or "us") is committed to protecting the privacy of our users ("you" or "your"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our parcel delivery service platform ("Service") available at www.joeparcels.co.ke.

1. Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

1.1 Personal Information

When you register for an account or use our Service, we may collect the following personal information:

• Name
• Email address
• Phone number
• Physical address (for parcel pick-up and delivery)
• Payment details (e.g., credit/debit card information, M-Pesa details)

1.2 Parcel Information

To provide our delivery services, we collect information about the parcels being sent, including:

• Parcel size and weight
• Pickup and delivery addresses
• Contents of the parcel (general description, if provided)

1.3 Usage Information

We automatically collect certain information when you interact with our platform, including:

• IP address
• Device information
• Browser type
• Operating system
• Pages visited
• Time spent on the platform

1.4 Location Data

To facilitate parcel deliveries, we may collect and process location data from your device, especially if you are a delivery personnel using GPS services to find addresses. You can control the sharing of location data through your device settings.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services.
• Process and manage your deliveries and transactions.
• Communicate with you, including responding to your inquiries and sending service-related updates.
• Personalize your experience on the platform.
• Improve our platform, including troubleshooting, data analysis, and testing.
• Detect and prevent fraud and abuse of the platform.
• Comply with legal and regulatory requirements.

3. Sharing of Information

We may share your information with the following parties for the purposes described below:

3.1 Delivery Personnel

We share relevant information, such as your name, pickup/delivery address, and contact details, with delivery personnel to complete parcel deliveries.

3.2 Third-Party Service Providers

We may engage third-party service providers to assist with various business operations, such as payment processing, data hosting, or analytics. These providers are bound by confidentiality agreements and are not permitted to use your personal information for any purpose other than providing services to Joe Parcels.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, law enforcement agencies).

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you if such a transfer affects the processing of your personal information.

4. Data Security

We take the security of your personal information seriously. We use appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, regulatory, or operational requirements.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You have the right to correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
• Object to Processing: You can object to the processing of your personal information in certain circumstances.
• Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at info@joeparcels.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about how you use our platform. Cookies help us provide a better user experience by remembering your preferences and personalizing content. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our platform.

8. Third-Party Links

Our platform may contain links to third-party websites or services that are not owned or controlled by Joe Parcels. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of those websites or services before providing them with your personal information.

9. Children’s Privacy

Our platform is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected such information, we will delete it promptly. If you believe a child under 18 has provided us with personal information, please contact us at info@joeparcels.com.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

• Email: info@joeparcels.com
• Phone: 0726325555 or 0710605555